Whatever you need to sort out, we want to hear from you. Whether your question is straightforward or your situation is more complicated, reaching out is always the right move. This page explains how we handle your messages and what you can expect once you do.

What our support team can deal with

The people who respond to your messages are authorised to handle a wide range of issues directly — account access problems, questions about pending withdrawals, bonus queries, payment method concerns, and general technical difficulties. They are not a first filter who escalate everything; they are here to resolve things. If your issue does require escalation, whoever picks up your message will tell you that clearly and let you know what happens next.

To help us resolve your issue in a single exchange rather than a back-and-forth, it is worth including a few things when you write in: your registered username or the email address on your account, a clear description of the problem, any relevant transaction IDs or game references, and the date the issue occurred. The more specific you are, the quicker we can act. Vague messages are harder to action, and we may need to come back to you for clarification, which delays things for you.

Complaints and responsible gambling requests

If you feel your issue has not been handled fairly, or you want to raise a formal complaint rather than a standard query, please say so explicitly when you write to us. A formal complaint follows a different internal process — it is logged, reviewed by a senior member of the team, and you will receive a substantive response rather than a routine reply. If a formal complaint reaches a point where you feel we have not resolved it satisfactorily, you have the right to escalate to our licensing authority, the Anjouan Gaming Authority, which oversees our operation under licence number ALSI-202505034-FI2.

Requests relating to deposit limits, cooling-off periods, or self-exclusion are treated with particular care. If you contact us about any of these, your message is prioritised and the relevant restriction will be applied without delay. We do not negotiate these requests or attempt to dissuade you. If you ask us to limit or close your access to your account for responsible gambling reasons, we act on that.

One thing we will never do is ask you to share your password, your full payment card details, or any sensitive security credentials over email or chat. If you ever receive a message that appears to be from us asking for this kind of information, do not respond — contact us through the official channels listed on this site to report it. Protecting your account is a shared responsibility, and we take our side of that seriously.

Use the contact options available on this page to get in touch. We read everything that comes in, and we will respond.